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Service Agent (m/f) Lost & Found

On every flight Lufthansa not only transports many passengers but also a multitude of suitcases and bags. If a piece of baggage arrives damaged or can't be found, then the customer contacts the Lufthansa Baggage Tracing office.

A Service Agent's Lost & Found tasks include registering reports of damage and losses as well as informing and advising our guests. For all baggage irregularities, the agents ensure that our guests always receive quick, dependable and friendly service.